Help & FAQ
Questions we get asked a lot.
If you can't find the answer you're looking for, just ask the Eerina agent in the bottom corner of this page or in the live demo. She knows everything.
Do I need an existing website to start selling?
No. Eerina provides a full turnkey online storefront out of the box (e.g. store.eerina.com/yourbrand or your own custom domain), complete with product catalogue, hero stories, and instant checkout. If you already have an existing website, you can also embed Eerina in seconds with a single copy-paste snippet.
Can Eerina check live inventory and create real orders?
Yes. Eerina connects directly to your product catalogue. She checks item availability, validates sizes and variants in real-time, collects customer delivery details in the chat, and creates confirmed orders immediately in your command console.
How do I get paid for customer orders?
Directly to your own accounts. You can enable instant online card checkout via Paystack on paid plans, or offer Direct Bank Transfer and Cash on Delivery. Eerina never holds your funds.
Can she sell on my WhatsApp and Telegram numbers?
Yes. You can connect your official WhatsApp Business or Telegram channel in just a few clicks. Eerina answers customers, recommends products, and closes orders 24/7 directly where your customers already chat.
What happens when a customer needs to speak with a human?
You maintain total control. If a customer has a bespoke inquiry or asks for a person, Eerina smoothly hands off the conversation and alerts you instantly in the Live Inbox so you can take over with one click.
Can I run multiple storefronts or brands under one account?
Yes. With our Operate and Command plans, you can launch distinct storefronts and agents for multiple brands or product lines, each with its own inventory, currency, themes, and WhatsApp lines, all managed from a single command console.
Stop losing orders to slow replies.
Put your store on autopilot.
Add your products, connect WhatsApp, and you are selling in 5 minutes. She takes orders day and night, with no extra staff.
Instant 5-minute setup · No technical skills required · Free pilot plan
